Privacy Policy

Your travel details deserve careful handling.

Planning a trip often means sharing preferences, documents, and contact details. This policy explains what Trawel.in collects, why we need it, who we share it with, and the choices you have.

1. 01Who We Are

   Trawel.in is operated by InstaHelp (InstaHelp, Bangalore, Karnataka, India). We plan and coordinate holidays, resorts, cruises, destination itineraries, and related concierge services through our website, chat tools, phone, email, and WhatsApp.

2. 02Information You Share

   When you enquire, apply, chat, or book, we may collect your name, phone number, email, city, travel dates, destinations of interest, group size, budget, room preferences, special requests, passport or visa details when needed for bookings, payment references, and the messages you send our team or Aira AI.

3. 03Information We Collect Automatically

   When you use our website or app experiences, we may collect device and browser type, approximate location (for distance-based resort suggestions when you allow it), pages viewed, search and filter choices, referral source, and interaction events such as clicks on resorts, recommendations, or WhatsApp CTAs. Wishlist preferences may be stored locally on your device.

4. 04How We Use Your Information

   We use your details to respond to enquiries, design itineraries, check availability, coordinate hotels, flights, transfers, visas, cruises, and activities, send booking updates, improve recommendations and site performance, prevent misuse, and comply with accounting or legal requirements.

5. 05AI Concierge (Aira)

   If you use Aira or similar chat tools on Trawel.in, your prompts and trip preferences may be processed to generate destination or resort suggestions. Do not share passwords, full card numbers, or unnecessary sensitive IDs in chat. Human planners may review conversations when needed to complete your request.

6. 06Who We Share It With

   We share only what is required with hotels, resorts, airlines, cruise lines, transport providers, visa facilitators, destination managers, payment processors, analytics providers, and support tools that help deliver your trip. We do not sell your personal information.

7. 07Analytics and Marketing Tools

   We may use services such as Google Analytics / Tag Manager, Meta Pixel, and Vercel Analytics to understand traffic, measure campaigns, and improve the product. These partners process limited technical and usage data under their own policies. See our Cookie Policy for more detail.

8. 08WhatsApp, Email, and Calls

   Trip planning often continues on WhatsApp, phone, or email. We may send booking confirmations, itinerary updates, and - where appropriate - destination ideas or offers. You can ask us to stop promotional messages anytime; we may still send essential trip or booking communications.

9. 09Cookies and Local Storage

   We use cookies and similar technologies for essential site functions, analytics, and remembering preferences such as resort wishlists. You can control cookies in your browser settings. Blocking some cookies may affect forms, personalization, or measurement. Full details are on our Cookie Policy page.

10. 10How Long We Keep Data

    Enquiry and chat records are kept as long as needed to plan and support your trip, then for a reasonable period for follow-up, accounting, dispute resolution, or legal obligations. You can ask us to delete information where we are not required to retain it.

11. 11How We Protect It

    Access to traveler information is limited to people who need it for planning, booking, support, or compliance. We use sensible technical and organizational safeguards. No online system is perfectly secure - please share sensitive documents only through channels our team confirms.

12. 12Children

    Our services are intended for adults planning travel. We do not knowingly collect personal information from children under 18 without a parent or guardian involved in the booking. If you believe a child has shared data with us, contact us and we will review and remove it where appropriate.

13. 13Your Choices and Rights

    You may request access to the information we hold, ask us to correct it, update communication preferences, or request deletion where possible. To delete your account and associated data, visit https://trawel.in/delete-account or contact us at mail@instahelp.in or WhatsApp +917022702220. Some records may be retained for confirmed bookings, payments, compliance, or dispute handling.

14. 14International Travel Partners

    Because trips often involve hotels, airlines, and operators outside India, relevant traveler details may be shared with partners in the destinations you choose so they can deliver your itinerary and on-ground services.

15. 15Updates to This Policy

    We may update this Privacy Policy as our services, tools, or legal requirements change. The “Last updated” date on this page will reflect the latest revision. Continued use of Trawel.in after an update means you accept the revised policy.

16. 16Contact Us

    Questions about privacy or this policy: email mail@instahelp.in, call +91 7022 7022 20, or write to InstaHelp, Bangalore, Karnataka, India. We aim to respond promptly to traveler privacy requests.

To delete your account and associated data, go to https://trawel.in/delete-account. If you are unsure whether to share a document or detail, ask us first at mail@instahelp.in.